In case of emergencies and important contact information
The summer office hours are 8:30–5:30 EST Monday through Friday (though we are often in the office earlier and later than this). However, someone is always on-call for after-hours emergencies. Please refer to the “Important Contact Information” in your CampInTouch account for our after-hours emergencies phone number and our regional directors’ direct phone numbers. Please use this number for extremely time-sensitive situations, such as canceled flights or family emergencies, and please use discretion when calling this line. If your student’s trip begins or ends on a weekend, the office is open and willing to assist with travel.
Each Adventure Treks trip has a unique blog, or “Treks Checks,” where we post information about that specific trip. In May, we will begin to post information, including instructor biographies (although instructors are always subject to change). During the trip, we will post occasional updates and, if possible, a few photos. We will email you a link to your student’s specific Treks Checks blog in June.
Due to the wilderness nature of our trips, there are limitations regarding the frequency of the updates and the number and quality of photographs. When groups are engaged in multi-day activities, such as backpacking, trip updates are not available. There is often no cell service at various trip locations, which impedes the information we are able to receive. Our goal is to regularly update parents about trip highlights. Expect four to five updates from your student’s trip.
Contact from your student on the trip
You will receive two to three phone calls and a couple postcards from your student.
- Adventure Treks provides two postcards, stamps, and the opportunity (not optional) to write postcards home. We do our best to make sure your student writes to both parents and encourage him/her to write something of substance.
- You can expect two to three brief phone calls from your student. While we try to give advance warning through Treks Checks for when to expect a call, we can’t guarantee exactly when that will happen. Often, plans and logistics change without notice. However, we try to make sure your student leaves a message, and, if possible, give him/her an opportunity to call back later.
- When parents miss their student’s phone call, they call the Adventure Treks office. Please know that the office is often not able to reach the instructors or your student. We understand this can be frustrating, but phone calls are typically made when the group passes briefly through cell phone service. We will do our best to make sure you connect with your student at the next possible time that fits in our busy schedule.