Important contact information
Our summer office hours are 8:30 a.m. to 5:30 p.m. EDT Monday through Friday (though we are often in the office earlier and later than this). If your student’s trip begins or ends on a weekend, the office is open and happy to assist with travel. A director is always on call for after-hours emergencies.
Please refer to the “Important Contact Information” in your parent manual (located under Forms and Documents in CampInTouch) for our after-hours emergencies phone number and our regional directors’ direct phone numbers. Please use this number for extremely time-sensitive situations, such as family emergencies, and please use discretion when calling this line.
Trip updates and photos
Every trip has its own blog that we update throughout the trip. It will include a report on the last few days’ activities, recent culinary highlights, achievements, and anything else the students find interesting and exciting.
To access the trip blog updates, log in to your CampInTouch account and click on News (for written updates) or Photos (for photo albums). Remember, due to the wilderness nature of our trips, groups are not always in cell service, and we are unable to post updates every day; rather, instructors will send information when they’re in service. (When groups are engaged in multi-day activities, such as backpacking, trip updates are not available.)
And remember… No news is good news!
Contact from your student on the trip
You will receive two to three phone calls from your student during the trip. Unfortunately, we can’t predict exactly when those calls will happen. Often, plans and logistics change without notice. However, we try to make sure your student leaves a message, and, if possible, give him or her an opportunity to call back later.
When parents miss their student’s phone call, they often call the Adventure Treks office. Please know that the office is often not able to reach the instructors or your student. We understand this can be frustrating, but phone calls are typically made when the group passes through cell phone service. We will do our best to make sure you connect with your student at the next possible time that fits in our busy schedule.
Emergencies in the field
Adventure Treks has never experienced a major accident on any trip, and communication with parents during any illness or injury is of the utmost importance. In the event that your student gets sick at Adventure Treks, we will treat your son or daughter as you would. We will make them as comfortable as possible, and, if needed, arrange a doctor’s visit and pick up prescription medications.
If your student is injured while at Adventure Treks, we will let you know as soon as possible and keep you informed at every step along the way. Again, our goal is to provide the same level of care that you would as parents, and to have you be involved in the decisions as they are made. In the rare event that your student cannot continue on the trip, the instructors and office staff will help facilitate getting them back home as smoothly as possible.
Resources in CampInTouch
Enrolled parents will find these helpful resources under Forms and Documents in CampInTouch (these are uploaded throughout the year; all will be available by May at the latest):
- Parent handbook
- Packing list
- Detailed itinerary
- Transportation and travel information
- Terms and conditions (including cancellation policies)
- Trip insurance information